Refund Policy

Slyroh aims to protect customers throughout the import process. Because Slyroh verifies supplier availability after payment, refunds may apply when an order cannot proceed as originally listed.

When refunds may apply

• Product becomes unavailable before Slyroh confirms the order.
• Supplier price changes materially and you decline the revised price.
• Wrong, defective, or materially different item is received.
• Significant shipping delay beyond reasonable revised estimates, where applicable.
• Order cancelled before supplier placement, where eligible.
• Duplicate or invalid payment confirmed by Slyroh review.

When refunds may not apply

• Customer-provided incorrect variant, size, color, or specification after confirmation.
• Change of mind after supplier order has been placed.
• Delays caused by customs inspection, force majeure, or events outside Slyroh control.
• Prohibited or restricted items rejected by customs due to legal restrictions.

How to request a refund

Submit a refund request from your order page in My Account or open a support ticket with your order number, reason, and supporting details. Slyroh will review supplier status, payment records, and delivery records before approval or rejection.

Refund timing

Approved refunds are processed to the original Slyroh payment method where possible. Manual transfer refunds may require valid payout details. Processing times depend on payment gateway and bank schedules.